I was charged $15 for the PC Game Pass service, even though I had cancelled the subscription. and i have only 1 account

The screenshots show the subscription is already set to expire on 28 Oct 2025. When a subscription shows as expired or set to expire, it means it is not set to renew again.

A charge can still happen after cancellation for these supported reasons:

1. Cancellation was too close to the billing date. Microsoft states cancellations must be made more than 2 days before the billing date.
2. A previously declined charge was charged again.
3. The charge needs to be investigated from the payment history even if there is only one account.

What to do next:

1. Go to Manage your payments in the Microsoft account dashboard and select Investigate for the charge.
2. Check Services & subscriptions and confirm the subscription end date matches 28 Oct 2025.
3. If the charge was taken after cancellation and needs review, use the refund path by cancelling first and checking whether refund eligibility is shown during cancellation.
4. If the charge is still unresolved after using Investigate, contact Microsoft Support through the support flow.

If the subscription page shows it is expired and only offers Renew/Resubscribe, there should be no further automatic renewal from that subscription state.

References:

• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription