i can´t enter in my blocked account

Ardila Ardila Kevin David 0 Reputation points
2026-09-18T02:53:59.7766667+00:00

I´ve tried to log into my account multiple times because I want to check emails arriving in that account, but when I tried to log in, it only gave me the option to enter the password, with no other additional options. What did I do? I clicked on 'forgot password' and tried to change it. Apparently, I changed the password, and as soon as I tried to log in with the newly changed password, it said it was incorrect, but that doesn't make sense because if I just changed it, it should be correct. What happened? I tried about three or four times, even using other passwords I had, and everything said incorrect, to the point that it apparently blocked my account and I can no longer log into it. I have all the data with two-step verification in my name, to my email, but it's impossible for me to log in. I don't know what to do. I'd like to contact a Microsoft agent to be able to fix this issue with my email.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-09-18T02:54:19.2966667+00:00

    If the account is now blocked after several failed sign-in attempts, the supported next steps are:

    1. Stop trying to sign in repeatedly. Repeated attempts can extend the temporary block.
    2. Wait at least 24 hours before trying again. If the block remains, wait longer if possible.
    3. Use the Microsoft account Sign-in Helper to check the account state and get the available recovery path.
    4. If verification is blocked, try a different verification method already connected to the account, if one is offered.
    5. Try signing in from a different network, such as switching between Wi‑Fi and mobile data.
    6. If the account is specifically blocked due to unusual activity, use the Outlook.com unblock flow.
    7. If the password was changed but still does not work, use Recover your account and complete the recovery steps.
    8. If the issue continues, contact Microsoft Support through the official support flow. Support agents cannot send password reset links or directly change account details, but they can route the case to the best available support option.

    Important points for this case:

    • The error can happen after too many incorrect password attempts, unusual activity, or issues with the app, browser, device, or network.
    • If two-step verification is turned on and none of the alternate verification methods are accessible, support cannot bypass that protection.
    • For the account recovery form, completing it from a device and location previously used for that account improves the chance of successful verification.

    Useful official tools:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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