Hacked email address shown when verify code

The original address shown during sign-in is usually an alias on the Microsoft account.

To change it:

1. Go to Edit account info: https://account.live.com/names/manage
2. Sign in to the Microsoft account.
3. Check the email addresses listed under aliases.
4. If the old address is still there, select Remove next to that address.
5. If the address wanted for sign-in is not listed, select Add email and add the new address first.
6. If the new address is unverified, select Verify next to it and then Send email.

Important details:

• Any alias on the account can be used to sign in to Microsoft services.
• Aliases share the same password, contacts, subscriptions, storage, and settings.
• Verification codes sent by email can only be sent to the primary alias or another email added as a way to verify sign-in.
• If the old email was hacked, secure that email account and review Microsoft account recovery options if there are signs the Microsoft account was also compromised.
• If the old address does not appear in alias management but still appears during verification or sign-in, use the sign-in helper or contact Microsoft Support.
• Support agents cannot send password reset links or directly change account details.

If the Microsoft account may have been compromised:

1. Run a full malware scan on the PC first.
2. Change or reset the Microsoft account password.
3. Review account settings such as connected accounts, forwarding, and automatic replies.
4. Use the hacked-account recovery flow if needed.

• How to add an email address to your Microsoft account
• How to verify an email address in your Microsoft account
• Change the email address for your Microsoft account
• How to recover a hacked or compromised Microsoft account
• How to change your Microsoft account name or address