My Sound Not Working

Question

My Sound Not Working

Stephen Plunkett 40

I installed a new computer monitor only to find my sound does not work. I've tried unplugging and plugging in my sound jack, uninstalling my audio drivers and restarting my computer, enabling my sound system in settings and in device manager. If I turn to Nvidia Audio, I get sound from my monitor, but none from my sound system ever.

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Answer 1

Welcome Stephen Plunkett,

Thanks for reaching out to Microsoft Q&A Forum. I understand that after installing a new monitor, audio works through the monitor using NVIDIA Audio, but no sound is coming from your external sound system.

Before proceeding, I have a couple of quick questions:

What type of sound system are you using (3.5 mm speakers, USB speakers, headset, or an AV receiver)?
When the sound system is connected, does it appear under Settings > System > Sound > Output?

In the meantime, you can try these steps:

Option 1: Check disabled playback devices.

Press Windows + R, type mmsys.cpl, and press Enter.
Open the Playback tab.
Right-click an empty area and enable Show Disabled Devices.
If your speakers appear, right-click them and select Enable and Set as Default Device.

Option 2: Run the audio troubleshooter.

Open Settings > System > Troubleshoot > Other troubleshooters.
Run Playing Audio.

Option 3: Test the speaker output jack.

Connect a different headset or speaker to the same audio port.
This helps determine whether the issue is related to the audio output device or the sound system itself.

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