double billing for last several months

Info 0 Reputation points
2026-09-17T21:41:17.6633333+00:00

I would like to speak to a live person, i have been getting double billed for several months ad would like clarification as to why? please contact me @[Moderator Note: Personal Info Removed] 

Microsoft 365 and Office | Other
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  1. Xavier-D 13,210 Reputation points Microsoft External Staff Moderator
    2026-09-18T02:40:54.6933333+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  


    Hello Info,

    I can see that you are getting double billed for the last several months

    You can refer this site for what to do in this situation:

    https://support.microsoft.com/en-us/accounts-billing/i-ve-been-charged-twice

    Because this is only a community forum, so we can't contact you directly via mail. Instead, you can reach out directly to Microsoft Support if you require further assistance and clarification on this issue, here is how to contact:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    I hope this help, have a nice day.

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