Password reset too many times

Melissa 0 Reputation points
2026-09-17T18:01:36.7233333+00:00

I am having trouble logging into my Microsoft account on my iPhone. I reset the password and when I try from my phone and a new desktop it keeps saying wrong password. When I reset it then it says you entered the incorrect password too many times. Wait another 24 hours to try again and it keeps doing the same thing. Now I can't even set up my new desktop. There is absolutely no way to contact customer support or to talk to a real agent to fix this ongoing issue. Paying for premium for what?.?.? I can't even access my account

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 15,610 Reputation points
    2026-09-18T07:21:18.83+00:00

    @Melissa said

    There is absolutely no way to contact customer support or to talk to a real agent to fix this ongoing issue. Paying for premium for what

    If you have a Qualified MS 365 Subscription
    https://www.microsoft.com/en-us/microsoft-365/support

    Or you can use the Free On-Line Chat

    You must have a working Microsoft email account to use Chat or any other Support Services. If you can not logon with your current account, create a new, temporary one at https://signup.live.com (Once you are in Chat you can tell them the actual account with the problem).

    • Logon to https://outlook.cloud.microsoft/
    • From the main menu: Help -> ? Help
    • {This should open the Help side panel}
    • Search Help -> {Your problem} and press Enter
    • Still need help? [Yes]
    • If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]
    • [Sign In] {Use any Outlook/Microsoft account}
    • Choose a support option -> Chat with a support agent in your web browser

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  2. AI answer

    2026-09-17T18:01:57.2933333+00:00

    This pattern matches a temporary Microsoft account protection lock after repeated sign-in or reset attempts. It can continue even after a successful password reset, and more attempts can prolong the cooldown.

    Recommended path:

    1. Stop all sign-in and password reset attempts for at least 24 hours. If it still loops, wait up to 48 hours before trying again.
    2. After the wait, use the Microsoft account Sign-in Helper. It checks the account state and guides the next recovery step.
    3. If the password is still not accepted, use Recover your account and complete the verification steps:
      • enter the email address, phone number, or Skype name
      • choose where to receive the security code
      • enter the code
      • set a new password
    4. If the account is not recognized or recovery still fails, complete the Account recovery form. If possible, submit it from a device and location previously used with that account.
    5. On iPhone, if this is happening in the Mail app or Outlook mobile app, update to the latest Outlook mobile app version. Microsoft notes recurring password prompts can happen when app security standards change.
    6. If sign-in still fails after the cooldown and recovery steps, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

    Important limits:

    • Support agents cannot send password reset links or directly change account details.
    • If two-step verification is enabled and none of the alternate verification methods are accessible, support cannot bypass that protection.
    • For a new desktop setup, account access must be restored first before setup can complete with that Microsoft account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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