Subject: URGENT: Need access to my active 1TB OneDrive subscription - Security info update requiredDear Support Team,Thank you for your automated acknowledgment, but I urgently need a human agent to review my case.I do NOT want a refund. I actively need t

Μύρων Αμπαρτζάκης 0 Reputation points
2026-09-17T15:30:01.4066667+00:00

Subject: URGENT: Need access to my active 1TB OneDrive subscription - Security info update requiredDear Support Team,Thank you for your automated acknowledgment, but I urgently need a human agent to review my case.I do NOT want a refund. I actively need this 1TB Microsoft 365 upgrade for my daily work. The 10 Euros payment has already been processed successfully, and I have provided the PDF and JPEG receipts as proof.The only issue blocking me is that your automated security system keeps trying to send verification codes to a 5-year-old phone number that is no longer active. Because of this automated loop, I cannot access my newly upgraded OneDrive.Please do not close this ticket. I need a Tier 2 Account Specialist to manually bypass this old phone number or update my active contact number so I can log in and use the storage I just paid for.I await your direct assistance.Best regards,

Moderator note: personal information removed.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. AI answer

    2026-09-17T15:30:27.5133333+00:00

    If access is blocked because the verification code is being sent to an old phone number, select I don't have any of these on the sign-in screen and follow the prompts to update or add new security info.

    If a message appears asking to make sure a security code can be received, the security info must be verified or updated. That prompt can be skipped for 24 hours at a time, but after seven days from the first notice, updated or verified security info is required before sign-in can continue.

    Do not change all security info at once, because the account may be restricted for 30 days.

    For Microsoft account sign-in problems, use the Sign-in helper: Start sign-in helper

    If additional assistance is needed, use Contact Microsoft Support and select Get Help: Contact Microsoft Support

    Support agents are not allowed to send password reset links or access and change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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