Missing rules in my outlook

Maarouf Arafa 0 Reputation points
2026-09-17T14:48:25.2+00:00

Hey could you help me? I my outlook doesn't have the rules

Microsoft 365 and Office | Other
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. John Jefferson Doyon 88,075 Reputation points Independent Advisor
    2026-09-17T15:30:58.1633333+00:00

    Hi, @Maarouf Arafa

    From your screenshot, you’re using the new Outlook. The rules option is in a different place.

    If you haven’t tried it yet, first click the gear icon at the top-right, then go to "Mail" > "Rules". You can create or manage your rules there.

    Screenshot 2026-09-17 232505

    If "Rules" is not there, double-check that you’re viewing the correct email account in Outlook, especially if you have more than one account added.

    If it is still missing, to help narrow this down:

    1. What type of email account is it: Outlook.com/Hotmail, Microsoft 365 work or school, Gmail, Yahoo, iCloud, or another provider?
    2. When you open "Settings" > "Mail", what options do you see?

    Click "Add comment" to let me know.

    Thanks!

    Was this answer helpful?

    0 comments
  2. Maarouf Arafa 0 Reputation points
    2026-09-17T14:50:02.42+00:00

    I caUser's image

    I can't find it

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-09-17T14:48:42.22+00:00

    Rules are available in Outlook, but where they appear depends on the Outlook version and the type of account.

    • In new Outlook, rules are managed from Settings > Mail > Rules.
    • In Outlook on the web and Outlook.com, rules are also under Settings > Mail > Rules.
    • In classic Outlook, rules are under File > Manage Rules and Alerts.

    Important limits:

    • New Outlook does not support client-side rules. If a rule was migrated from classic Outlook and was device-only, it may show as “This rule can't be edited or viewed” or may not be available there.
    • New Outlook also does not support rules for third-party accounts such as Gmail, Yahoo, and iCloud. For those accounts, rules must be configured with that email provider.
    • Some reports indicate rules are a feature of Microsoft email services such as Outlook.com and Exchange Online.

    If rules are missing, use this check:

    1. Check whether the app is new Outlook or classic Outlook. If the top menu includes File, it is classic Outlook.
    2. If using new Outlook, open Settings > Mail > Rules.
    3. If using classic Outlook, open File > Manage Rules and Alerts.
    4. If the account is Gmail, Yahoo, or iCloud in new Outlook, create filters/rules in that provider instead.
    5. If the rules were created in another Outlook experience, try checking Outlook on the web under Settings > Mail > Rules.

    If the goal is to move messages from certain senders into folders, that is supported where rules are available.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.