Passcode not in the right format

Hello Yvonne. Thanks for reaching out. My name is Diana. I'm an independent advisor and a Microsoft fan like you.

Kindly note that this community is composed of fellow Microsoft users and we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

From the information you shared regarding the subscription confirm in terms of payment method, I recommend to directly contact Microsoft support specifically with Accounts and Billing department.

To do that, please refer to the steps below:

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > manage my subscription > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.