Microsoft Outlook: Unable to change my e-mail account name

James Wills 0 Reputation points
2026-09-17T13:20:49.72+00:00

Outlook | Web | Outlook.com | Settings -

Microsoft Outlook e-mail account name needs to be updated.

Outlook | Web | Outlook.com | Settings
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  1. Manoel Barros 21,815 Reputation points Independent Advisor
    2026-09-17T15:43:38.8033333+00:00

    Hi!

    Do you want to edit your name or email address?

    If you want to change your name or other personal information, go to https://account.microsoft.com/profile

    If you want to change your email address, you can view the article below:

    https://support.microsoft.com/en-us/accounts-billing/manage/change-the-email-address-or-phone-number-for-your-microsoft-account

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  2. AI answer

    2026-09-17T13:21:03.54+00:00

    For an Outlook.com account, change the account display name in the Microsoft account profile:

    1. Sign in to the Microsoft account profile.
    2. Select Edit name.
    3. Make the change and select Save.
    4. Allow up to 24 hours for the updated name to appear everywhere.

    If the goal is to change the name recipients see on sent mail, that same Microsoft account display name is used for Outlook.com.

    If the issue is in classic Outlook for Windows instead of Outlook.com on the web:

    1. Open File > Account Settings > Account Settings.
    2. Select the account and choose Change.
    3. Update the Your name field.

    If the account type is Microsoft Exchange, the display name cannot be changed in Outlook. An Exchange administrator must make that change.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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