Cancel one of my 365 subscriptions

To cancel one Microsoft 365 subscription:

1. Go to Services & subscriptions.
2. Sign in with the Microsoft account that has the subscription to cancel.
3. Find the subscription and select Manage.
   • If Microsoft manages the subscription, management options appear there.
   • If it was bought through a third-party retailer, Apple App Store, or Google Play, billing must be managed with that provider.
4. Select Cancel or Upgrade or Cancel.
5. Follow the prompts to complete cancellation.

Important checks:

• If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further action is needed.
• Always sign in with the same Microsoft account used to purchase the subscription.
• If the subscription was purchased in a mobile app, manage it in Apple ID settings on iPhone/iPad or in Google Play on Android.
• If the subscription was purchased from a third-party retailer, Microsoft cannot process the cancellation.

After cancellation, Microsoft 365 storage reverts to 5 GB of cloud storage and 15 GB of Outlook.com storage. If files exceed the free allowance, save or move them first.

If the cancel option does not appear:

1. Check whether the subscription was bought from Microsoft, a retailer, Apple, or Google.
2. Verify the correct Microsoft account is signed in.
3. Check whether recurring billing is already off.
4. If there is an overdue balance, pay it before canceling.

References:

• Manage my Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Changes to Microsoft 365 email features and storage
• Cancel a Microsoft 365 subscription