Printer no working

Stephen Kolish 0 Reputation points
2026-09-17T12:17:53.2633333+00:00

O.S. Win 11. Printer HP Color Laserjet PRO M2525dw. Printer is ten years old. About 2 months ago after a monthly Windoes update the printer stopped working. Is this printer too old for Win 11?

Windows for home | Windows 11 | Devices and drivers
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  1. David-M 126.5K Reputation points Independent Advisor
    2026-09-17T12:58:37.5566667+00:00

    Hi. I'm David, and I'm happy to help you.

    • Could you confirm whether the correct model is the HP Color LaserJet Pro M252dw? (The M2525dw model does not appear in HP catalogs.)
    • What exactly happens when you try to print? Does the printer show an "Offline" status, does the print job get stuck in the queue, or does a specific error code appear?
    • How is the printer connected to the computer (USB cable, Ethernet cable, or Wi-Fi network)?

    Could you also check Device Manager to see how Windows sees your printer?

    1. Press "Windows + X" and select "Device Manager";
    2. Expand "Print queues", "Printers", and "Other devices".

    Is your HP printer listed under any of these categories, and does it display a yellow exclamation mark/warning icon next to it?

    Looking forward to your reply.

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  2. WITI Vaishali 0 Reputation points
    2026-09-18T06:31:39.7933333+00:00

    Printer no working Win 11

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  3. Horace Wiggins 535 Reputation points
    2026-09-17T13:13:46.1266667+00:00

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  4. Sumit 44,431 Reputation points Volunteer Moderator
    2026-09-17T13:04:52.4333333+00:00

    10 and 11 share the same driver model, so there should not be an issue.

    Did you remove and re-add the printer?

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