how to buy extra email account

Jennie Lim 20 Reputation points
2026-09-17T06:50:19.1433333+00:00

Our company already have 5 emails account and we now want to add 1 more user, how to buy extra email account from the Admin Portal ?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
Answer accepted by question author

AI answer

2026-09-17T06:50:32.2+00:00

To add one more user, first buy an additional Microsoft 365 business license, then assign it to the new user in the Microsoft 365 admin center.

  1. Go to the admin center.
  2. If using Simplified view, select Billing > Add more products. If using Dashboard view, go to the Marketplace page.
  3. Select the plan to buy, then select Details.
  4. In Select a plan, choose the plan and enter the number of licenses to buy.
  5. Select the subscription length and billing frequency, then select Buy.
  6. In the Checkout pane, choose the billing profile or add a new one.

After the license is purchased:

  1. In the Microsoft 365 admin center, go to Users > Active users.
  2. Select Add a user.
  3. Enter the new user’s details.
  4. Assign the newly purchased license.
  5. Finish adding the user.

Important:

  • Each person needs their own user account before they can sign in and use Microsoft 365 for business.
  • Licenses must be purchased before assigning them to users.
  • A license or user administrator role is required to add users and assign licenses.
AI-generated content may be incorrect. Read our transparency notes for more information.

Was this answer helpful?

1 person found this answer helpful.

2 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Jayden-P 3,040 Reputation points Independent Advisor
    2026-09-17T07:10:31.1166667+00:00

    If you would like to upgrade your current subscription to include Copilot features, the first option is you would typically purchase a Microsoft 365 Copilot add-on license rather than adding it during the renewal process. Afterwards, assign the Copilot license to the user you want.

    https://www.microsoft.com/en-us/microsoft-365-copilot/pricingScreenshot 2026-09-17 at 14.08.41

    Alternatively, Microsoft also offers plans that already include Copilot, such as Microsoft 365 Business Standard with Copilot and Microsoft 365 Business Premium with Copilot. So if you want to keep the old subscription, stick with option 1.

    Was this answer helpful?

    1 person found this answer helpful.
  2. Jayden-P 3,040 Reputation points Independent Advisor
    2026-09-17T06:55:54.0833333+00:00

    Hi @Jennie Lim

    You can typically review and renew subscriptions from the Microsoft 365 Admin Center under Billing > Your products.

    1. Sign in to the Microsoft 365 Admin Center.
    2. Go to Billing > Your products.
    3. Locate the expired subscription.
    4. Select the subscription and look for a Renew or Reactivate option.
    5. Follow the prompts to update your payment method and complete the renewal.
    6. Once renewed, verify that the licenses are available and assigned to users under Users > Active users.

    If your subscription has already expired, you must reactivate it before you can turn recurring billing on or off. You can read here for more details.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.