Upgrade to 11 pro failure

jason osburn 0 Reputation points
2026-09-17T04:41:31.39+00:00

I tried to upgrade to windows 11 pro from windows 11 home. I was charged two times and never received the upgrade

Windows for home | Windows 11 | Install and upgrade
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  1. Kapil Arya 38,471 Reputation points Volunteer Moderator
    2026-09-17T08:25:29.74+00:00

    Since you already purchased the upgrade, use generic key VK7JG-NPHTM-C97JM-9MPGT-3V66T to instantly switch to Pro edition.

    The duplicate billing issue, reach out to Microsoft Support to get the refund. Refer Microsoft sales section here:

    https://support.microsoft.com/en-us/support/

    Let us know if this helps!

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  2. John DeV 170.2K Reputation points Independent Advisor
    2026-09-17T05:20:10.9033333+00:00

    Hi, good day!

    To help narrow this down

    Check your activation status: Go to Settings > System > Activation and confirm whether Windows 11 Pro is activated or still shows Windows 11 Home.

    Check your purchase history: Sign in to your Microsoft account at account.microsoft.com/services  and review your orders and payment history.

    Please try to temporarily disconnect from the Internet

    Press Windows key+I to open Settings

    Select System > Activation > Change product key > Change

    Enter the generic product key below:

    VK7JG-NPHTM-C97JM-9MPGT-3V66T

    When prompted, Click Activate Product

    Make sure to sign in to the Microsoft account you used to purchase the Pro upgrade.

    I look forward to your update and am willing to collaborate with you until we resolve the issue. Keep me posted by clicking "Add comment" below.

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