Incorrect region error while purchasing game pass ultimate

Question

Incorrect region error while purchasing game pass ultimate

Aman Dhaka 0

I have purchased a laptop recently from Dubai in 2026. While setting up my laptop i selected India as set up country i used my outlook account which i used to use on my Xbox in India. I moved back to India now and i trying to purchase game pass ultimate. Error incorrect region. my laptop region is India, outlook account region is India. payment and billing address is same India. I installed Xbox app on my iphone and logged in using same account tried to purchase on mobile xbox app, incorrect region error. what am i missing?

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Answer 1

Vikki-T 10,285 Microsoft External Staff Moderator

Hi Aman Dhaka,

I can understand how confusing this is, especially since you have already set the laptop, Microsoft account, and billing address to India and are still receiving the same region error.

To help narrow this down, could you confirm:

Was your Microsoft account country/region changed to India recently, particularly within the last three months?
Was your payment method issued in India, or is it linked to a bank or billing profile from another country?
Do you currently have any active Xbox or Microsoft subscription purchased in a different region?
Are you using a VPN, proxy, or custom DNS service on either device?

In the meantime, please try the following:

On the laptop, open Settings > Time & language > Language & region, then confirm that Country or region is set to India.
Sign in to your Microsoft account profile, select Edit profile info, and verify that Country or region is set to India.
Open the Microsoft Store website, scroll to the bottom of the page, and use the globe icon to confirm that the Store region is set to India.
Check that the payment method was issued in India and that its billing address exactly matches the address registered with the bank.
Temporarily disable any VPN or proxy, sign out of the Microsoft Store and Xbox app, restart the laptop, and sign back in with the same Microsoft account.
Try making the purchase directly through the Microsoft Store or Xbox website instead of the mobile app.

The fact that the same error appears on both the laptop and phone suggests that the issue may be connected to the account’s Store, Xbox, or payment region rather than where the laptop was purchased.

Please let me know the answers to the questions above and whether any error code appears alongside “Incorrect region.” Thank you so much for your understanding.

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Aman Dhaka 0 Reputation points

2026-09-17T12:12:06.8266667+00:00
Was your Microsoft account country/region changed to India recently, particularly within the last three months

Yes, in windows time & region setting i tried to switch to the country i purchased the laptop form but region was not changed in store or account profile.

Was your payment method issued in India, or is it linked to a bank or billing profile from another country

India

Do you currently have any active Xbox or Microsoft subscription purchased in a different region

No.

Are you using a VPN, proxy, or custom DNS service on either device?

No.

Tried the following:

On the laptop, open Settings > Time & language > Language & region, then confirm that Country or region is set to India.

India everywhere

Sign in to your Microsoft account profile, select Edit profile info, and verify that Country or region is set to India.

India.

Open the Microsoft Store website, scroll to the bottom of the page, and use the globe icon to confirm that the Store region is set to India.

india.

Check that the payment method was issued in India and that its billing address exactly matches the address registered with the bank.

India

Temporarily disable any VPN or proxy, sign out of the Microsoft Store and Xbox app, restart the laptop, and sign back in with the same Microsoft account.

No VPN.

Try making the purchase directly through the Microsoft Store or Xbox website instead of the mobile app.

Same Error.
Vikki-T 10,285 Reputation points Microsoft External Staff Moderator

2026-09-18T13:51:06.5066667+00:00
Hi Aman Dhaka,

Thank you for checking all of those details. I understand how frustrating this must be, especially since India is already selected across Windows, your Microsoft account, the Store, and your payment information, yet the same error appears on both devices.

Before proceeding, could you please confirm two more details?

When you open the Game Pass Ultimate purchase page, is the price displayed in Indian rupees (INR)?

Does the message show any error code or additional wording besides “Incorrect region”? If possible, please share a screenshot with any personal or payment information covered.

In the meantime, please check your Microsoft account payment options, remove and add the India-issued payment method again, and make sure the billing details exactly match those registered with the bank. You can also check Services & subscriptions for any expired subscription with an outstanding balance.

Since the same error remains after the visible region settings have been matched, this may require an account-level review that cannot be performed through this user-to-user forum. Please contact Microsoft Support, select Microsoft Store and billing, and request assistance with an “Incorrect region” error when purchasing Game Pass Ultimate.

If the automated Support Assistant appears, type “Speak to a live support agent” and follow the prompts for chat or a callback. Let the agent know that your Windows region, Microsoft account country, Store region, India-issued payment method, and billing address are all set to India, and that the error occurs on both the laptop and phone. Thank you so much for your cooperation.