Refund Request

Dear @Tom Farrell

You can check whether your subscription has been successfully canceled by going to Services & subscriptions.

If the subscription shows an expiration date instead of a next billing date, recurring billing has been turned off and the subscription will expire on that date.

For the refund, Microsoft will show whether the purchase is eligible for a refund during the cancellation process. If you don't see a refund option, you can check Microsoft's refund guidance here:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

If you still need help with the refund, you can contact Microsoft Support.

If the subscription was purchased through a third party, such as Apple, Google Play, Amazon, or another retailer, you’ll need to request the refund directly from that provider. More information is available here.

Best regards,
Bence

Hi, I'm Bernard. I'm happy to help!

To confirm, have you already processed the refund by following the steps below?

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

If yes, I recommend waiting for the refund. If you didn't receive it within a certain period of time, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"