I have canceled my subscription. When can I expect a refund?

Tom Farrell 0 Reputation points
2026-09-16T19:34:15.4833333+00:00

I have canceled my subscription. When can I expect a refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 87,730 Reputation points Independent Advisor
    2026-09-16T20:08:32.8+00:00

    Hi, @Tom Farrell

    If Microsoft confirmed that a refund was approved, it is generally returned to the original payment method within 3–5 business days.

    You can also check the subscription status here: https://account.microsoft.com/services

    Should you need further information in the meantime, please let me know.


    Click "Add comment" to let me know.

    Thanks!

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  2. Bence Weiszmann 1,730 Reputation points
    2026-09-16T19:49:11.4333333+00:00

    Dear @Tom Farrell

    If the subscription was purchased directly from Microsoft, sign in to the Microsoft account used for the purchase and go to Services & subscriptions. Find the subscription, select Manage --> Cancel, and follow the steps shown. During the cancellation process, Microsoft will let you know whether the subscription is eligible for a refund.

    If no refund option is shown, you can also contact Microsoft Support.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    If you purchased the subscription through a third party, such as Apple, Google Play, Amazon, or another retailer, you will need to request the refund from them, as Microsoft cannot refund payments that were processed by another provider.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

    Best regards,
    Bence

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