Issue changing my Office 365 license count

Dear Brian,

I'm sorry to hear about your issue. Being locked out with a renewal date approaching is a stressful position to be in, so let me set out the fastest route back. The blocker is that your account is disabled for sign in, and since you are the only administrator there is nobody in the tenant who can lift that for you. Until access is restored you will not be able to reduce the license count yourself, so the priority is recovering admin access rather than anything to do with the subscription itself.

As a forum moderator, I genuinely wish I could unblock the account for you. Unfortunately, my role here is limited to general guidance you can apply from your side. I am not able to reset MFA, restore admin access, or make changes to your tenant. That said, I will do my best to provide a clear path forward. 

You will need to contact the Microsoft Data Protection team directly for assistance. This team has the tools to verify your identity and help you regain access to your account. For business accounts, the best way to reach them is by phone. You can refer to this article to see the customer support phone number for your region. 

Customer service phone numbers - Microsoft Support 

The call is handled by an automated system, which tends to cut people off if the answers do not match what it expects. Here is a flow that generally works better:   

IVR: What kind of problem do you have? 

You: Subscription

IVR: What kind of product do you use? 

You: Office 365 for business. 

IVR confirmation: education or business account?  

You: For Business 

IVR: Are you an administrator? 

You: Yes. 

IVR: Is there another administrator in your organization? 

You: No. 

IVR: Do you need a... service request? 

You: Yes, please connect me with the Data Protection team. 

Kindly note that you may need to repeat this process a few times, availability can vary based on local business hours, and the term "Global Admin" should be clearly mentioned during the call. 

Alternatively, if reaching support by phone is not possible, you can also create a free trial tenant and submit your request from there. To set up a new tenant, follow these steps: 

Visit the Office 365 Enterprise plan and pricing comparison page, choose Basic plan, and click "Try for free" to start a free trial. 

Follow the guided setup process to create your new trial account. 

Once the new tenant is created, you should be able to access your support portal and submit your ticket. 

Sign in to the Microsoft 365 admin center 

Go to Show All > Support > New Service Request. 

In the request, explain your situation in detail. 

The support team will guide you through the identity verification process to help you regain access to your account. 

Important Notes: 

This new test tenant doesn't give you access to your original locked tenant's data or settings. It only serves as a temporary means of contacting Microsoft support. 

Be prepared for Microsoft to want to verify your identity and admin privileges from the previous tenant. 

The processing time may be longer due to contacting support from another tenant, usually from 3-5 business days.

Remember to cancel the trial subscription as soon as your original account is restored to avoid unwanted charges. 

Cancelling the credit card should be a last resort. It does not cancel the contractual subscription and could leave an unpaid balance.

I truly hope you get this resolved swiftly. Please know that even though I cannot directly intervene, pointing you toward the correct, specialized support is genuinely the most effective help I can offer from my position. Please let me know if you need anything else. Wishing you all the best. 

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