please, return the money u over charged,and unblock my new email i just tried to create, my new phone# [Moderator Note: Personal Info Removed]

M J 0 Reputation points
2026-09-16T19:10:19.6133333+00:00

I was upgrading my microsoft subscription and the bill for upgrading should of been for 174.19 which i was charged, but

was billed 2nd time for 141.53 so i was billed 2 times why, please return my money you over charged me for amount

141.53.

and i also tried to create a new sign in with my other phone, i have three phones and now im currently out of the country

i live in the usa, but on vacation in country of ecuador and will be returning next week back to usa, but i tryed to create a new signin for my other phone and they blocked my account, please unblock my account for email: [Moderator Note: Personal Info Removed]@gmail.com

its me thank you please email asap, and return my money you over charged.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Xavier-D 13,110 Reputation points Microsoft External Staff Moderator
    2026-09-17T07:32:32.3933333+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hello M J,

    Has the answer provided by AI able to help you solve this issue yet? If not, then I recommend contacting Microsoft Support.

    Since AI mentioned contacting support but fail to include steps to help you able to reach out to the right support, here is the detail steps of how you can get in contact with Microsoft Support for further assistant:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    I hope this flow with help you get to the right support,

    have a nice day.

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  2. AI answer

    2026-09-16T19:10:35.81+00:00

    For the unexpected charge, first investigate the second payment on the Manage your payments page of the Microsoft account dashboard and select Investigate. Common causes include recurring billing, a purchase made by someone else with the card, a previously declined charge being charged again, or a pre-order or split order shipping.

    If the charge was for a subscription that was canceled too close to the billing date, cancellations must be made more than 2 days before the billing date. The subscription end date can be checked on Services & subscriptions.

    If the second charge is not recognized or the issue is not resolved after investigation, contact Microsoft Support through Contact Support, enter the problem, select Get Help, and then select Contact Support for the best support option.

    For the blocked account while traveling, Microsoft may block sign-in when using a new device, a new app, or a new location. To unlock the account, follow the instructions on the sign-in screen and choose where to receive a security code.

    If blocked while trying to verify:

    1. Try another verification method connected to the account, such as an alternate email instead of SMS.
    2. Try another network, such as switching between Wi‑Fi and cellular data.
    3. Wait 24 hours before trying again, and if needed wait longer, up to 1 week. Repeated attempts can reset the time lock.
    4. Use the sign-in helper: Start

    If access is still blocked, use the Outlook.com account unblock flow: Sign-in Helper

    If the payment information may have been compromised, contact the bank or payment provider immediately to prevent more charges.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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