Microphone on my asus laptop stopped working

Lawrence Broadway 0 Reputation points
2026-09-16T18:01:21.4666667+00:00

Microphone was working on Zoom then stopped working. All settings for microphone are correct

Windows for home | Windows 11 | Devices and drivers
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  1. AI answer

    2026-09-16T18:01:37.5666667+00:00

    If the microphone settings already look correct, use this Windows 11 troubleshooting path:

    1. Check microphone privacy access again in the Windows 11 location:
      • Start > Settings > Privacy & security > Microphone
      • Turn on Microphone access
      • Turn on Let apps access your microphone
      • Turn on access for the affected app if it appears in the app list
      • Make sure Let desktop apps access your microphone is also On for apps such as Zoom
    2. Confirm the correct input device is selected:
      • Go to Start > Settings > System > Sound
      • Under Input, go to Choose a device for speaking or recording and select the laptop microphone or headset microphone actually in use
      • Select the > next to the device and run Start test under Microphone test
      • If the test does not detect voice input, continue with the next steps
    3. Check simple hardware states:
      • If using a headset, make sure its Mute button is not on
      • If using Bluetooth audio, make sure the device is still paired and connected
      • Make sure the microphone or headset is connected correctly
    4. Increase and test microphone input volume:
      • In Start > Settings > System > Sound
      • Select the microphone under Input
      • Under Input settings, use Start test and adjust the Input volume slider if needed
    5. Run the built-in sound troubleshooter:
      • Go to Settings > System > Sound
      • Scroll to Advanced
      • Choose Output devices or Input devices under Troubleshoot common sound problems
      • Select All sound devices under Advanced for more options
    6. Reinstall the audio driver if Windows is not detecting the microphone properly:
      • Right-click Start > Device Manager
      • Expand Sound, video and game controllers
      • Right-click the audio device and select Uninstall device
      • If shown, select Attempt to remove the driver for this device or Delete the driver software for this device, then uninstall
      • Restart the laptop
      • If Windows does not reinstall it automatically, return to Device Manager, right-click Sound, video and game controllers, and select Scan for hardware changes
      • Then right-click the audio driver and select Update driver
    7. Check Windows Update optional driver updates:
      • Go to Settings > Windows Update > Advanced options > Optional updates
      • Install available driver updates, then restart

    If the microphone still worked previously in Zoom and then stopped while all settings appear correct, the most likely causes in this scenario are the selected input device changing, microphone privacy access being reset, or the audio driver needing reinstall/update.

    If the built-in microphone still fails after driver reinstall and updates, the next step is to have the laptop checked for a possible hardware issue with the internal microphone.

    References:

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  2. ApexNáV 370 Reputation points
    2026-09-16T18:19:48.61+00:00

    You likely have installed KB5124008 update. Some other users reported similar issue after that update. So you can uninstall KB5124008 update to fix the issue that it causes. The KB5124008 update fixes a large number of vulnerabilities, including actively exploited zero‑days. Uninstalling it significantly reduces your security posture, so you should only uninstall and test if microphone (or other critical features) doesn't work and you need them. Here are the release notes: https://support.microsoft.com/en-us/servicing/os/windows-11/2026/09/kb5124008-windows-11-24h2-25h2-security-update

    In case you want to uninstall:

    1. Open Settings > Windows Update > Update history > Uninstall updates.
    2. Uninstall KB5124008
    3. Pause Windows Update so it doesn’t get reinstalled, and resume it later when Microsoft has fixed it in an upcoming update.

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  3. David-M 126.5K Reputation points Independent Advisor
    2026-09-16T18:34:34.9633333+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please clarify the following:

    • Is the microphone internal or external?
    • If it is external, does the microphone have a standard audio connector (Jack connector) or a USB connector, or is it connected via Bluetooth?

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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    1 person found this answer helpful.
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