Bulk folder in Outlook 365

David Harnois 0 Reputation points
2026-09-16T15:28:23.9166667+00:00

I recently changed my email provider to AT&T. I have a new ATT.NET email address. I have noticed that there is a "Bulk" folder now and that some of my incoming emails end up there. How do I change that so all me incoming emails go to my inbox and I will decide what to do with each email.

Microsoft 365 and Office | Other
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  1. Jeronimo Fuerte 46,185 Reputation points Independent Advisor
    2026-09-16T16:32:10.0266667+00:00

    Sorry to hear that some of your legitimate emails are being sent to the Bulk folder. Since this started after adding your new ATT.NET account, the Bulk folder is most likely the Spam folder from the AT&T/Yahoo mail server being synchronized with Outlook through IMAP. With AT&T accounts, the server's Spam folder can appear as Bulk in Outlook.

    I recommend signing directly into your AT&T Mail account in a web browser first and checking whether the same messages appear in the Spam folder there.

    If they do, select the legitimate messages and choose Not spam. According to AT&T, this moves the message back to the Inbox and future messages from that sender should also be delivered to the Inbox.

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