Why are my Sway views not appearing

Hi John,

Welcome to the Microsoft Q&A forum.

Based on your description, when you click Analytics, Sway shows the number of Views as 0.

Please try the following steps and check whether the issue persists:

1/ Clear your browser cache

You can press Ctrl + Shift + Delete, then select Clear now to clear your browsing data.

2/ Try using Incognito/InPrivate mode

Open Sway in an Incognito or InPrivate window and check whether Analytics still shows 0 Views.

3/ Temporarily disable browser extensions

If you are using any browser extensions or services that may affect your connection, such as 1.1.1.1, a VPN, etc., please temporarily disable them and check again.

If the steps above do not resolve the issue, the issue may need to be further investigated on the service side. In this case, I recommend contacting Microsoft Technical Support for further investigation.

To create a support ticket with Microsoft Technical Support, you can refer to the following documentation:

Get support - Microsoft 365 admin | Microsoft Learn

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Yes" and kindly upvote it.

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Cleared cache. This did not resolve the issue. I don't know how to switch to Incognito or InPrivate mode