Over billing of my subscription

lamontte hamon 0 Reputation points
2026-09-16T12:32:10.02+00:00

For the last couple of months, my account has been charged twice within the month. There have been two charges of $9.99 on my account, and I haven't been able to speak with anyone concerning this matter. I would like my subscription resume, but not before I have a chance to speak with one of your representatives. I would like to be sure that in the future only $9.99 will be billed to me once a month. Please have your Representative contact me via email: ******@atlanciebb.net or by phone: (561)201-4588. I'm looking forward to speaking with you concerning this matter,

Mary & Lamontte Hamon

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-09-16T12:32:24.4833333+00:00

    To check why two $9.99 charges are appearing in the same month:

    1. Review order history and look for multiple purchases for the same amount that appear close together. Review your order history
    2. If duplicate charges do not appear there, go to Microsoft account Payment options and select Investigate to check whether another Microsoft account is using the same card. Go to payment options
    3. Common reasons for what looks like double billing include:
      • a previously declined payment being charged again
      • recurring billing on a subscription
      • another account or family member using the same payment method
    4. If the subscription was cancelled, a charge can still happen if cancellation was made too close to the billing date. Cancellations must be more than 2 days before the billing date. Check the subscription end date in Services & subscriptions: https://account.microsoft.com/services
    5. If help is still needed, use Microsoft Support and select Get Help, then Contact Support. Contact Microsoft Support

    If the payment method may be compromised, contact the bank or payment provider to prevent additional charges.

    References

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. lamontte hamon 0 Reputation points
    2026-09-16T12:33:59.6166667+00:00

    Why can I speak to a live representative?

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  3. DaveM121 932.6K Reputation points Independent Advisor
    2026-09-16T13:05:17.96+00:00

    1

    Using any Microsoft account you may have, try using the steps they provide on this link to find out what that double payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that double payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that double payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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