Request a call

Brenda Sinclair-Jones 0 Reputation points
2026-09-16T09:04:29.24+00:00

Request a call regarding billing charge

for account locked out of

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-09-16T09:04:41.9966667+00:00

    If the account is locked, first try unlocking it by signing in at https://account.microsoft.com to get a security code. Any phone number that can receive text messages can be used for the code.

    If the account is locked and there is no Next option when signing in, use the aka.ms/ link shown in the lock message and submit the account reinstatement form. After submission, a Microsoft Online Safety support agent reviews the request and contacts by email. Do not submit multiple requests, because that can slow the response.

    For live help, use Contact Microsoft Support: https://go.microsoft.com/fwlink/?linkid=2300955. Enter the problem, select Get Help, and if needed select Contact Support to be routed to the best support option.

    Important: support agents are not allowed to send password reset links or directly change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 932.3K Reputation points Independent Advisor
    2026-09-16T09:38:47.7933333+00:00

    If you are unable to log into the Microsoft account associated to your Microsoft 365 subscription on this link (https://account.microsoft.com/services/), try using the steps provided on this link to recover the account.

    https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

    If you are still unable to access your Microsoft account to manage the subscription, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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