Two accounts - one email address - poor functionality

Ian Cumming 0 Reputation points
2026-09-16T08:28:26.5266667+00:00

I have one business account and one home account. They are both on the same email address. (it has been frustrating) The home account offers no functionality at all yet I have paid the yearly subscription for more than 5 years. I would like to cancel the home subscription and receive a refund for the unused subscription. Is this possible?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. DaveM121 932.3K Reputation points Independent Advisor
    2026-09-16T09:02:49.2533333+00:00

    If you have a Microsoft 365 subscription on your personal Microsoft account and you want to cancel the subscription, log into your personal Microsoft account on this link.

    https://account.microsoft.com/services/

    Then, select the Microsoft 365 subscription and click Manage.

    From there, you can cancel the subscription and also disable the recurring billing on the subscription.

    You should then be entitled to a pro-rata refund, you can check your eligibility to a refund using the steps on this link.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

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