Charged for $159 Personal but already included in Family Plan $179

Question

Charged for $159 Personal but already included in Family Plan $179

Maxine Burns 0

I was charged $159 on 13 September for Microsoft 365 Personal. I am now included under my husband’s Microsoft 365 Family plan (Tom Burns – ******@humanconcepts.com.au), which was purchased on 9 September. Since I wasn’t added until several days later, this resulted in an overpayment. Please cancel the Personal subscription and refund the $159.

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2 answers

Your answer

Answer 1

Maxine Burns 0

I need a response from someone in the Support Team, advising they're accepting my claim and providing a refund to me.

EmilyS726 267.9K Reputation points Independent Advisor

2026-09-16T01:31:52.1933333+00:00

Maxine, you are not talking to Microsoft support here. This is a PUBLIC community forum. Support doesn't publicly handle billing issues here.

Refer to the last answer I provided here. I gave you detailed steps on how to get ahold of billing support.

Answer 2

Hello

Please go to https://account.live.com

Sign in to your Microsoft account. Then go to Services. Click on Manage for the subscription plan you want to cancel.

For refund, you need to chat with billing support. Do this as soon as you can while you might be still qualified for it.

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817