Unable to use my microsoft 365 subscription. Have been trying to get assistance since mid-June.

Jo Dunaway 0 Reputation points
2026-09-15T23:30:58.5+00:00

Please connect me to a live agent. I have microsoft subscription & unable to use since mid-June. This is my 4th attempt to get usable help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. GsN5034 - IA 77,095 Reputation points Independent Advisor
    2026-09-16T02:40:31.79+00:00

    Hello,

    1. May I please know if you have an Office 365 Personal or Family Subscription?
    2. Are you running a Windows or MAC Operating system?
    3. Do you get any activation error messages in your Office apps? Could you please share the error message or a screenshot here for reference?

    If you want live chat support, you can visit the Contact Microsoft Support page here.

    However, if you could provide some information about the issue you're experiencing with the Office 365 apps on your device, I’ll be happy to help you resolve it here.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.