bank notified

Question

bank notified

Nasri Qisieh 0

My bank notified me that Microsoft attempted to charge my debit card for a subscription, but the payment was declined due to insufficient funds. I checked my Microsoft account and there is no payment method, subscription, or order history. I need help identifying which Microsoft account or subscription is attempting to charge my card and stopping the recurring charge.

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Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Note: If you cannot find the charge under your primary Microsoft account, it may be associated with a different Microsoft account. Try to recall any other Microsoft accounts you may have used in the past and check those as well. Also, ask any family members who may have used your payment card in the past, as the charge could be associated with their Microsoft account. You can use the instructions in the article above to help investigate the charge.

If you can’t find the source, it’s possible that your debit card has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, request an investigation, and, if necessary, have your card blocked and replaced to prevent unauthorized charges.