charged twice

For a duplicate Windows purchase, use this path:

1. Sign in to the Microsoft account that made the purchase.
2. Go to the Manage your payments page and select Investigate for the charge if it is unrecognized or appears duplicated.
3. Check whether the second charge was caused by:
   • a duplicate order
   • a previously declined charge being charged again
   • a split or separate shipment/order processing
   • someone else using the same payment method
4. If the duplicate purchase is confirmed, request a refund if the item is eligible.
   • For apps and games from Microsoft Store, a refund may be available.
   • Digital goods are generally not refundable unless the offer or applicable law says they are eligible.
5. If the order has not been charged fully yet or has not shipped, cancel the extra order from Microsoft Store.
6. If the charge still cannot be explained, contact Microsoft Support. Avoid filing a chargeback first unless necessary, because repeated misuse of chargebacks can be considered fraud.

If this was a work account purchase, also check for:

• temporary authorization holds that usually clear within 3–5 business days
• separate charges for multiple items
• accidental duplicate orders

• How to investigate a billing charge from Microsoft
• Get a refund for apps and games purchased from Microsoft Store
• Cancel an order or pre-order from Microsoft Store
• What is a chargeback?
• How to start shopping with your work account at the Microsoft Store