Billing error

Mary Gaskin 0 Reputation points
2026-09-15T20:12:10.97+00:00

Incorrect amount charged for my Friend's and Family Microsoft 365 annual subscription account. Should be $26.00. I was charged $143.62 ($129.99 plus tax). Can you assist me with getting a credit or rebill.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

2 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Lester Bernard Reyes 85,150 Reputation points Independent Advisor
    2026-09-15T21:33:46.6966667+00:00

    Hi, I'm Bernard. I'm happy to help!

    The Office 365 Family annual subscription is 129.99. Moreover, it seems that there is no $26.00 annual subscription for Office 365. You may compare the pricing here:

    https://www.microsoft.com/en-us/microsoft-365/buy/compare-all-microsoft-365-products-b#buy-now-yearly-tab

    Additionally, to request or get a refund, kindly follow the steps below:

    Go to: https://account.microsoft.com/services

    Look for the Microsoft 365 subscription you have.

    Click Manage > select Cancel, then follow the prompts to refund the subscription.

    Was this answer helpful?

    0 comments
  2. Reetu Nagpal 0 Reputation points
    2026-09-15T20:53:47.9766667+00:00

    how to get a refund?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.