how to unsubscribe to MS Xbox for subscription not appearing on my account

If the Xbox subscription does not appear under the Microsoft account currently being used, use this process:

1. Go to Services & subscriptions and sign in with every Microsoft personal account that might have been used for the purchase.
2. Check whether the charge is tied to a different Microsoft account. This is a common reason when a subscription is not visible under the expected account.
3. If the charge still cannot be matched, go to the Manage your payments page and select Investigate to review the charge.
4. Review common causes of unexpected Microsoft charges:
   • recurring billing is enabled on another subscription
   • a family member used the card
   • a previously declined charge was retried
   • an in-app purchase was made
5. If the charge is still not identified or cannot be canceled from the account, contact Microsoft Support through Contact Microsoft Support. Enter the issue, select Get Help, then Contact Support for billing assistance.
6. If the payment card may have been used without permission, contact the bank or card issuer immediately to block future charges.

If the subscription was purchased through Google Play, Apple App Store, or a third-party retailer, cancellation must be handled with that provider instead of the Microsoft account page.

• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• Unknown Charge - Microsoft Q&A
• unrecognized charge - Microsoft Q&A