BLUETOOTH not connecting

Jeff Culla 0 Reputation points
2026-09-15T19:01:47.12+00:00

what is wrong with the bluethoot in my desk top? Why is not working

Windows for home | Windows 11 | Devices and drivers
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  1. David-M 126.2K Reputation points Independent Advisor
    2026-09-15T19:39:04.0033333+00:00

    Hi. I'm David, and I'm happy to help you.

    It is necessary to investigate this issue to understand the reason for it.

    Please do the following:

    1. Press "Windows + X" and select "Device Manager";
    2. Click on the "View" menu and select "Show hidden devices";
    3. Expand "Bluetooth";

    (If you don't have the Bluetooth category, let me know.)

    1. If the Bluetooth adapter is listed, right-click and select "Properties". Check for an error in "Device Status". If you see an error under Device Status, please share a screenshot.
    • If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.
    • Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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  2. Levi Cornwell 255 Reputation points
    2026-09-15T19:07:53.5366667+00:00

    First check Settings > Bluetooth & devices and see if Bluetooth is turned on and whether the option is available at all. Also make sure the Bluetooth device you're trying to connect is turned on, charged, and in pairing mode.

    If Bluetooth is missing or won't connect, open Device Manager > Bluetooth, right-click the Bluetooth adapter and try Update driver, then restart the PC. You can also run the Bluetooth troubleshooter through the Get Help app. Microsoft recommends these steps for common Bluetooth connection problems. Microsoft's Bluetooth troubleshooting guide

    If it's still not working, please post the desktop PC model, Windows version, and what happens when you try to connect. Also let us know if Bluetooth appears in Device Manager.

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  3. AI answer

    2026-09-15T19:02:02.18+00:00

    Common causes are:

    • Bluetooth is turned off in Windows.
    • Airplane mode is on.
    • The desktop may not have Bluetooth hardware.
    • The Bluetooth device is out of range, low on battery, or too close to a USB 3.0 device.
    • The Bluetooth driver is outdated or incompatible.

    Try this in order on Windows 11:

    1. Check that the PC actually supports Bluetooth. If Bluetooth is missing, verify the desktop’s product specifications.
    2. Turn Bluetooth on:
      • Select the Network, Sound, or Battery icons on the right side of the taskbar.
      • Turn on Bluetooth.
      • Or go to Start > Settings > Bluetooth & devices and make sure Bluetooth is on.
    3. Make sure Airplane mode is off from the taskbar quick settings.
    4. Check the Bluetooth device:
      • Make sure it is powered on.
      • Charge it or replace batteries.
      • Turn it off, wait a few seconds, then turn it back on.
      • Keep it in range.
      • Move it away from USB 3.0 devices if it is slow or not responding.
    5. Change discovery to show more devices:
      • Go to Start > Settings > Bluetooth & devices > Devices.
      • Under Device settings > Bluetooth devices discovery, choose Advanced.
    6. Remove and pair the device again:
      • Go to Start > Settings > Bluetooth & devices > Devices.
      • Select More options for the problem device.
      • Select Remove device > Yes.
      • Then pair it again.
    7. Run the Bluetooth troubleshooter:
      • Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
      • Next to Bluetooth, select Run.
    8. Update the Bluetooth driver:
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter and select Update driver > Search automatically for updated driver software.
      • Restart the PC if prompted.
    9. If Windows does not find a newer driver, install the latest Bluetooth driver from the desktop manufacturer’s support site and restart.

    If Bluetooth does not appear anywhere in Settings or Device Manager, the desktop may not have Bluetooth hardware or the adapter/driver is missing.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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