Instead of Subscription, I purchased and it does not show up

Barbara Graham 20 Reputation points
2026-09-15T18:19:18.3666667+00:00

I am not extending my subscription. I purchased the Home 2024. I redemeded and download. When I open account on WORD, it shows my subscription ending date. I select update license and it opens a 2018 Office version I purchased as my best option. It does not show the one I just redeemed. What do I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. Lester Bernard Reyes 85,150 Reputation points Independent Advisor
    2026-09-15T18:57:39.0766667+00:00

    Hi, I'm Bernard. I'm happy to help!

    Kindly uninstall all Office apps from the PC first, as having multiple Office versions installed may cause conflicts. Once they’re uninstalled, you can download and install Office 2014 using the link below:

    https://account.microsoft.com/services/

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  2. AI answer

    2026-09-15T18:19:32.97+00:00

    This usually means the Office apps are still signed in with the account or license from the older subscription or older Office purchase, so the new Office Home 2024 license is not being picked up yet.

    Try this in order:

    1. Confirm the new license is on the correct Microsoft account
      Go to the Microsoft account dashboard and open the Subscription page.
      Check that Microsoft Office Home and Business 2024 or Office Home 2024 appears under Products you've purchased or in Services & subscriptions.
    2. Make sure the product key was redeemed with that same account
      For Office for home products, the product key must be redeemed and associated with a Microsoft account. After that, installation and activation must use that same account.
    3. Close and reopen the Office app
      In the Office Home and Business 2024 activation flow, after the license is added to the Microsoft account, returning to the app, closing the dialog, closing the document window, and starting the app again can trigger the message that the account has Office Home and Business 2024.
    4. Check the license inside Word
      In Word, go to File > Account and look at Product Information.
      The expected result is that it shows the app is licensed with Microsoft Office Home and Business 2024.
    5. If Word still shows the old subscription or 2018 purchase, reinstall from the Microsoft account page
      Go to https://account.microsoft.com/services, sign in with the same Microsoft account used to redeem the new product, locate the Office 2024 purchase, and select Install. This installs the one-time purchase version tied to that license.
    6. If an older Office version is still installed, remove it first
      Older Office installations can cause the apps to keep showing the old license. Uninstall existing Office versions shown on the PC, restart, then reinstall Office 2024 from the Services & subscriptions page.
    7. If the new purchase does not appear on the account at all
      The product may have been redeemed with a different Microsoft account. Check any other Microsoft accounts that may have been used during redemption.
    8. If the issue continues after reinstalling
      Contact Microsoft support.

    References:

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