i got cut off from a chat session

Robert Carnevale 0 Reputation points
2026-09-15T18:08:04.3166667+00:00

I am having trouble doing a mail merge with emails. I was in an extensive chat session and we were disconnected. They had taken over operation of my computer when we were disconnected. I would like to get back on chat to resolve my problem.

Microsoft 365 and Office | Other
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  1. AI answer

    2026-09-15T18:08:18.15+00:00

    To continue after a disconnected Microsoft support chat or remote session, start a new support chat and provide the previous service request or case number so the agent can continue more quickly.

    For a Microsoft 365 or Office issue, use the Microsoft support contact flow:

    1. Go to the Microsoft support contact page.
    2. Sign in with a personal Microsoft account if prompted.
    3. In the support flow, enter an Office or Microsoft 365 issue.
    4. Select Microsoft 365 and Office as the product.
    5. Select Technical support as the category.
    6. Choose Chat with a support agent in your web browser.
    7. When connected, share the previous ticket or service request number and explain that the earlier chat and remote-control session were disconnected.

    If the support sign-in page keeps refreshing or does not let the chat open, try these steps first:

    1. Clear cookies/site data for support.microsoft.com, microsoft.com, login.live.com, and login.microsoftonline.com.
    2. Turn off VPN or proxy temporarily.
    3. Disable ad-blocking or privacy extensions temporarily.
    4. Try an InPrivate or Incognito window.
    5. Try a fresh browser profile.
    6. Sign in at https://login.live.com/ first, then open the support site in a new tab.

    A previous support chat generally cannot be directly reopened from a public forum. The practical path is to contact support again and reference the earlier request number.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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