Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
- the other gmail by the hacker is in my info and under security
- I can sign into my account and access the account settings
Thank you for letting me know.
Since you can still sign in and access the account settings, you should be able to remove the hacker's email.
First, make sure your own email address or phone number is added and verified as security information.
Then:
- Go to "Your info" > "Edit account info."
- If the hacker's Gmail is listed as an alias, select "Remove" next to it.
- If it is currently the primary alias, make your own email the primary alias first, then remove the hacker's address.
Next, go to "Security" > "Advanced security options." Find the hacker's Gmail under the verification methods, expand it, and select "Remove."
After removing it, I also recommend using "Sign out everywhere," reviewing "Recent activity," and turning on two-step verification.
When you check "Your info," is the hacker's Gmail marked as the primary alias, or do you see a "Remove" option beside it?
Thanks!