my other account got hacked

jayden rosario 0 Reputation points
2026-09-15T16:32:22.3233333+00:00

My main microsoft account got hacked ******@gmail.com but i got the account back and changed the password. But, the other person email is there and i want to get rid of it. Can you think you can do that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

3 answers

Sort by: Oldest
  1. John Jefferson Doyon 87,635 Reputation points Independent Advisor
    2026-09-15T19:56:01.51+00:00
    1. the other gmail by the hacker is in my info and under security
    2. I can sign into my account and access the account settings

    Thank you for letting me know.

    Since you can still sign in and access the account settings, you should be able to remove the hacker's email.

    First, make sure your own email address or phone number is added and verified as security information.

    Then:

    • Go to "Your info" > "Edit account info."
    • If the hacker's Gmail is listed as an alias, select "Remove" next to it.
    • If it is currently the primary alias, make your own email the primary alias first, then remove the hacker's address.

    Next, go to "Security" > "Advanced security options." Find the hacker's Gmail under the verification methods, expand it, and select "Remove."

    After removing it, I also recommend using "Sign out everywhere," reviewing "Recent activity," and turning on two-step verification.

    When you check "Your info," is the hacker's Gmail marked as the primary alias, or do you see a "Remove" option beside it?

    Thanks!

    Was this answer helpful?


  2. jayden rosario 0 Reputation points
    2026-09-16T01:36:50.98+00:00

    Screenshot 2026-09-15 213554

    this is what it says for the other option

    Was this answer helpful?

    0 comments No comments

  3. John Jefferson Doyon 87,635 Reputation points Independent Advisor
    2026-09-16T10:18:26.5733333+00:00

    Thank you for letting me know

    Since you still have access to the account but cannot remove the hacker's email because the verification code is being sent to that address, I suggest submitting the Microsoft Account Reinstatement form:

    https://www.microsoft.com/concern/AccountReinstatement

    In the form, explain that the account was compromised, you recovered access and changed the password, but the hacker's Gmail is still listed under "Your info" and "Security," and you cannot remove it because you do not have access to that Gmail address.

    Microsoft's account security team can review the account and the information you provide.

    Thanks!

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.