Cancel my Microsoft 365 Business Subscription

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Cancel my Microsoft 365 Business Subscription

Information 0

I have been trying to cancel my Microsoft business 365 subscription but have not been able to do this. I have been on this for over 4 days now and have not still been able to do this. It keeps asking me to sign in to admin centre, but I have not been able to sign in because there seems to be some issues with the MFA on the account.

Please I need this cancelled before it renews in November again.

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Answer 1

Hi Information,

If there's another admin in your organization, you may wish to contact them and share with them the article: Manage user authentication methods for Microsoft Entra multifactor authentication, so they can assist with resetting MFA for your account.

However, if you are the only user or only admin in your Microsoft 365 environment, you'll have to contact support via phone (Work account tab) and request assistance from the Data Protection team, as they are the team responsible for handling account ownership verification and account recovery requests.

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

In some countries, an automated voice system is used. Example of a dialogue:

IVR: What problem is bothering you?
Client: Lost access to the only admin account
IVR: What product do you use?
Customer: Office 365 for business
IVR: School or Business Account?
Client: Companies
IVR: Are you an administrator?
Client: Yes
IVR: Is there another administrator in your organization?
Client: No. I am the only admin in my tenant
IVR: Do you need to create a support ticket?
Client: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.

I also recommend calling during business hours. In my experience, it can be difficult to get through to the correct support queue, and automated systems don't always work as expected. If you can't get through on your first try, I suggest trying again later or at a different time.

Once access is restored, you can follow the guidance in this article to cancel the subscription: Cancel your subscription in the Microsoft 365 admin center.

I hope this points you in the right direction. If you have any further questions or updates, please don’t hesitate to share.