Billd three times in July 2025

John Gaches 0 Reputation points
2026-09-15T15:45:24.2833333+00:00

i have been billed three times in July 2025 for 129.99 each. I paid an annual fee of 129.99 in March.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-09-15T15:45:49.7533333+00:00

    Three charges in July after an annual charge in March usually means one of these situations:

    1. A previously declined payment was charged again.
    2. Multiple purchases or subscription periods were bought.
    3. Another Microsoft account, such as a family member’s account, is using the same card.
    4. Recurring billing or another subscription is generating additional charges.

    To verify what happened:

    1. Sign in and review order history for July 2025.
    2. Check payment options and investigate the card.
      • If only one charge appears in order history, go to Payment options and select Investigate to search for other accounts using the same card.
      • Use: Go to payment options
    3. Check whether the March annual payment and the July charges are for the same product.
      • Microsoft states that if a payment was previously unsuccessful, a later successful retry can appear close to another payment.
      • Also check whether any additional subscription purchase was made intentionally or by another household member.
    4. If the charges are still unexplained, contact support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. DaveM121 933.1K Reputation points Independent Advisor
    2026-09-15T16:20:21.1433333+00:00

    1

    If you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what the payments are for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever the payments were for and get a refund (if applicable).

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve the multiple payments problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.