Unable to Receive Login.gov and SAM.gov Security Verification Emails

Shaamim Ahmed 0 Reputation points
2026-09-15T13:47:30.6+00:00

I am not receiving OTP/security code emails from login.gov and SAM.gov in my Outlook/Hotmail account. The emails are not in Inbox, Junk, Clutter, Deleted Items, or Quarantine. Safe Sender settings have already been configured, but the issue persists. This appears to affect multiple Outlook users. Please investigate email delivery and filtering on the Microsoft side.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Brian Tillman 27,040 Reputation points Independent Advisor
    2026-09-15T17:31:54.32+00:00

    Hi. I'm Brian and I'll try to help.

    I think your best approach is to contact Microsoft directly using the Help feature in Outlook.com. There are many people who have reported that verification messages often don't arrive in their mailbox.

    Here is an image (below) that indicates how to contact Microsoft. These forums are user-to-user and most of us don't work for Microsoft.

    Outlook Help

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