I keep getting "Check your microsoft account We couldn't connect to your Microsoft account. Tap here to fix" on Phone

alan933 20 Reputation points
2026-09-15T12:58:00.06+00:00

My microsoft account on my phone keeps generating a message for about the last month.
After I tap the message and put in my hotmail email. , and next it says "Get a sign-in request"
I never had this happen before,

I click send request then it says "Check your outlook app" with a number.
I put the number in the outlook app and it says "approved"

And then.... I GET THE MESSAGE ALL OVER AGAIN A FEW MINUTES LATER.

This is ruining other apps that use ondrive to sync and my email.

What is going with this?? Samsung Galaxy S23.

Screenshot_20260915_134756_One UI Home

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Emma1-N 12,450 Reputation points Microsoft External Staff Moderator
    2026-09-16T04:11:55.2+00:00

    Welcome alan933,

    Based on your description, it sounds like the approval request is completing successfully, but the Microsoft account sign-in token on the phone is not being retained, causing Android to repeatedly ask you to reverify the account.

    Before suggesting further steps, could you please confirm:

    • Does the notification come from OneDrive, Outlook, or Android Settings? (You can tap and hold the notification to see which app generated it.)
    • Are you signed into the same Microsoft account in both Outlook and OneDrive?
    • Did this start after a recent phone update, Outlook update, or OneDrive update?

    In the meantime, please try these quick checks:

    Step 1: Verify OneDrive can sign in normally

    • Open OneDrive
    • Tap your profile picture
    • Confirm that your Hotmail account appears and that your files are syncing correctly

    Step 2: Reconnect the Microsoft account in Android

    • Open Settings > Accounts and backup > Manage accounts
    • Select the Microsoft account that is generating the notification
    • Choose Remove account
    • Restart the phone
    • Add the Microsoft account again

    Step 3: Clear OneDrive authentication cache

    • Open Settings > Apps > OneDrive > Storage
    • Tap Clear cache
    • Reopen OneDrive and sign in again if prompted

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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