Cancel Microsoft 365 Personal

Question

Cancel Microsoft 365 Personal

Anthony Ringold 0

I have a reoccurring 365 Personal bill that I cannot locate and stop. I tried going in to one drive and also Microsoft with no luck finding what account is coming out of.

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2 answers

Your answer

Answer 1

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

Use this path to identify where the charge is managed and stop it:

Go to the Microsoft Services & subscriptions page: https://account.microsoft.com/services
Sign in with the Microsoft personal account that may have purchased Microsoft 365 Personal.
Look for the subscription:
- If Manage, Cancel, or Change payment appears, the subscription is billed by Microsoft.
- If management options are missing or limited, it may be managed by a third party.
If the subscription is billed by Microsoft, select Cancel subscription. It may also appear as Upgrade or Cancel.
If the page shows Turn on recurring billing instead, recurring billing is already off and the subscription will expire on the date shown. No further action is required.

If the subscription still cannot be found:

Check whether it was purchased through a third party such as Apple App Store, Google Play, Amazon, Best Buy, or Harvey Norman. Those subscriptions must be cancelled with that provider directly.
Make sure the sign-in is using the same Microsoft personal account that originally purchased the subscription.
Check the payment card used for the charge. If there is an overdue balance, cancellation is blocked until the amount owed is paid.
If the charge does not appear under the current Microsoft account, review any other Microsoft accounts that may have been used.

If the charge is tied to a different account and cannot be located, removing the card from the current Microsoft account will not stop charges on another account.