Outlook not receiving messages

David Robinson 0 Reputation points
2026-09-15T03:29:16.78+00:00

Hi all,

I have two accounts, the main one is okay but the second account has stopped receiving messages.

How can I fix this?

Rgds,

Dave R.

Microsoft 365 and Office | Other
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  1. GsN5034 - IA 76,990 Reputation points Independent Advisor
    2026-09-15T04:12:27.85+00:00

    Hello,

    1. What exact error message does the sender receive when they try to send an email to your second email address?
    2. Are you able to send emails from that account?

    Try sending a test email from your main account to the second email address. If you receive a bounce-back message, please share the complete error message here.

    • Also, check whether the account has enough storage space to send and receive emails. And,
    • Make sure incoming messages are not being forwarded to another address or delivered to a different folder, such as Junk Email or Spam.

    Check your account storage - https://onedrive.live.com/?v=managestorage

    Check the email forwarding rules - https://outlook.live.com/mail/0/options/mail/forwarding

    If your emails are being forwarded to another address, click 'Do not forward'.

    Let me know if you still need more help.

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