I want a full refund

Question

I want a full refund

Bryson Mullen 0

Good evening, I was charged $180 to my debit card from Microsoft and I was not given any information to the transaction. I would like my full refund or help to get it. Thanks.

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2 answers

Your answer

Answer 1

Bryson Mullen 0

I’ve tried all these steps and they told me to contact my bank and my bank told me to contact you.

John DeV 170.1K Reputation points Independent Advisor

2026-09-15T03:31:05.7666667+00:00

I understand. If you’ve already gone through the Microsoft support and refund options and your bank has directed you back to Microsoft, the next step is to contact Microsoft Support directly and ask them to investigate the $180 charge and process a refund if it was unauthorized.

Since this involves a payment, Microsoft Q&A moderators and community members cannot access your billing information or issue the refund.

Answer 2

Hi, good day!

You can try following the steps in the link below to identify what the payment was for.

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Once you've identified what the payment was for, follow the instructions in the link below to cancel the associated subscription or service and, if eligible, request a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If that doesn't work, please keep in mind that this is just a user-to-user forum, no one here have access to your Microsoft account or billing information. Since resolving your concern may require access to sensitive account details, your best option is to contact Microsoft Support directly so they can securely review your account and assist you further.

You can contact a Microsoft support agent by following these steps:

Go to the Microsoft Contact Support page: Microsoft Contact Support
Select Microsoft 365.
Click Get Home Support.
In the box provided, type billing and press Enter.
On the next page, scroll down and click Sign in to Contact Support.
Sign in with the Microsoft account associated with your subscription.
Click Contact Support
Under Products and services, choose Microsoft 365 and Office.
Under Category, select Manage my Subscription.
Choose Chat with support agent in web browser to start a live chat with a Microsoft support representative.