Copilot issues

Karen L 0 Reputation points
2026-09-15T01:14:52.17+00:00

Never had this problem before with copilot but ever since Y'all updated it it just crashes and i cant even re open the saved conversation without it crashing even on edge it crashes

Microsoft Edge | Other | Windows 11
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  1. Jhun Buala 5,720 Reputation points Independent Advisor
    2026-09-17T04:25:15.4066667+00:00

    Hi karen,

    The problem seems to be tied to those saved conversations rather than Copilot itself.

    Let's not keep reinstalling the app, especially since you've already seen the same issue in Edge. The update's timing could make it a possibility that it is a bug.

    For now, I'd leave the affected chats alone and watch for a Copilot update or service-side fix. I know that's not an ideal workaround - having to start a new conversation every time defeats the purpose of keeping your chat history.
    As a temporary workaround, you can use Copilot in Edge for the older conversations if they open there, and use the app for new chats. Another option is to export your Copilot activity history from the Microsoft Privacy Dashboard so you have a copy of your previous activity while this is being worked out.

    Regards,
    Jhun

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