Account hacking is occurring

Siena Ferrazzo 0 Reputation points
2026-09-14T22:54:46.14+00:00

someone keeps trying to log into my account I have changed password multiple times and forced sign out. over 4 hours ago and it has happened again. how can my account be secure again

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Estrella721 46,000 Reputation points Independent Advisor
    2026-09-14T23:35:09.7533333+00:00

    I'm sorry to hear that you're experiencing this issue. Login attempts typically occur when your email address has been leaked on the dark web. As long as these attempts are unsuccessful, your account remains safe. To prevent this, create a new alias for your account and set it as the primary. Then, configure your account settings to require sign-in only with this new identifier.

    1. Log in to your Outlook email account: Outlook.com or https://account.live.com
    2. Under your profile photo, click on "My Microsoft account."
    3. On the new page, click "Your info" and locate the "Account info" section.
    4. Click "Sign-in preferences" and, under "Account aliases," add a new email address or phone number that is not publicly known.
    5. Ensure it’s a valid and accessible contact.
    6. After adding, select "Make primary" to set this new email or phone number as your primary sign-in.
    7. Scroll to "Change sign-in preferences," uncheck your current Outlook email address, and check the box for your new login method.

    Important: DO NOT delete the current/old email address

    This will keep your email account active for sending and receiving messages while preventing login attempts.


    As an additional security measure, please see “How to help keep your Microsoft account secure.”: https://support.microsoft.com/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

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