microsoft account hacked

Hi @neca peca

I’m sorry to hear that your Microsoft account was compromised and that you have been unable to access your Xbox Game Pass subscription.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Please use the Microsoft hacked-account recovery process and provide as much information as possible, such as previous passwords, billing details, your Xbox gamertag, and the approximate date when the password was changed.

Since you cannot sign in to cancel Game Pass, please contact Microsoft Support and explain that the account was taken over and still has an active subscription. Keep any Game Pass receipts and payment details available to help verify ownership.

• Select Show expanded list of products.
• Choose Outlook > Get Home support.
• Search for Account Recovery, then select Get Help > Contact Support.
• Sign in with another Microsoft account if you cannot access the affected account.
• Ask our Support Assistant > Type "Talk to live chat agent" > Contact Support
• Select Other Products > Manage Account Security > Chat with a support agent via web browser.

Thank you for your understanding. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.