Cannot redeem rewards points/verify on microsoft rewards

Since there are already enough points and the phone number is not VoIP and not shared across 6 accounts, the supported causes to check next are:

1. Verify the code entry exactly matches the code sent to the phone.
   • If there were too many failed phone verification attempts, wait 48 hours before trying again.
2. Make sure redemption is being done in the same region as the Microsoft account.
   • Rewards cannot be redeemed while traveling in another market/region.
   • Do not use a VPN or proxy while redeeming, because that can make the service think the redemption is coming from a different region.
3. Try QR code verification instead of SMS verification.
   • Go to rewards.microsoft.com in a web browser on a PC or mobile device.
   • Choose the reward.
   • When prompted to verify the account, select Verify with the Bing app.
   • Scan the QR code with the Bing app on the mobile device.
   • Enter the 6-digit verification code, select Verify, then return to complete redemption.
   • This option does not appear for Auto-redeem rewards or when redeeming inside the Bing app.
4. If QR verification also fails, try the documented troubleshooting steps:
   • Update the browser and operating system.
   • Clear browser cache and cookies.
   • Temporarily turn off VPNs, proxies, or third-party security software.
   • Try a different browser, device, or network.
5. Check the order status if a redemption attempt was partially created.
   • Sign in to the Rewards page, select Redeem > Order history, and check Status.
   • If no confirmation email was received, use Resend on the Order History page.
6. If the issue continues, contact Microsoft Rewards Support using the support form for account-specific investigation.

References:

• How to redeem Microsoft Rewards points
• Use QR Code Verification to Redeem Microsoft Rewards
• Track my Microsoft Rewards orders