Cannot redeem rewards points/verify on microsoft rewards

Patri0101 20 Reputation points
2026-09-14T19:29:15.1366667+00:00

Hello, I've been having this problem for the past week, when I try to redeem a reward and verify with a number, it says and error about not processing the payment, I have more than enough points and do not have a VoIP number/ a number connected to 6 accounts, It's only to mine personal account. Please help, I don't know what to do anymore

thanks

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 84,815 Reputation points Independent Advisor
    2026-09-14T20:05:13.5833333+00:00

    Hi, I'm Bernard. I'm happy to help!

    Have you tried using a different device, such as your phone or another PC, and a different internet connection? If so, please make sure that the region set on your Microsoft Rewards account matches the region you’re currently in.

    If the issue persists, I recommend contacting Microsoft Rewards support, as they specialize in this issue. You may reach them from the link below:

    Microsoft Rewards Support: https://rewards.bing.com/support

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-14T19:29:29.5866667+00:00

    Since there are already enough points and the phone number is not VoIP and not shared across 6 accounts, the supported causes to check next are:

    1. Verify the code entry exactly matches the code sent to the phone.
      • If there were too many failed phone verification attempts, wait 48 hours before trying again.
    2. Make sure redemption is being done in the same region as the Microsoft account.
      • Rewards cannot be redeemed while traveling in another market/region.
      • Do not use a VPN or proxy while redeeming, because that can make the service think the redemption is coming from a different region.
    3. Try QR code verification instead of SMS verification.
      • Go to rewards.microsoft.com in a web browser on a PC or mobile device.
      • Choose the reward.
      • When prompted to verify the account, select Verify with the Bing app.
      • Scan the QR code with the Bing app on the mobile device.
      • Enter the 6-digit verification code, select Verify, then return to complete redemption.
      • This option does not appear for Auto-redeem rewards or when redeeming inside the Bing app.
    4. If QR verification also fails, try the documented troubleshooting steps:
      • Update the browser and operating system.
      • Clear browser cache and cookies.
      • Temporarily turn off VPNs, proxies, or third-party security software.
      • Try a different browser, device, or network.
    5. Check the order status if a redemption attempt was partially created.
      • Sign in to the Rewards page, select Redeem > Order history, and check Status.
      • If no confirmation email was received, use Resend on the Order History page.
    6. If the issue continues, contact Microsoft Rewards Support using the support form for account-specific investigation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.