i have microsoft office 365 i forgotten password and i dont put recuvery mobile or email

George Ioannides 0 Reputation points
2026-09-14T17:12:32.79+00:00

dear microsoft team

my name is <PII removed> my email address <PII removed>@hotmail.com

i purchase microsoft office 365 i forgotten password and i dont put any recovery mobile or email

how to create new password

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. AI answer

    2026-09-14T17:12:51.8066667+00:00

    For a Microsoft 365 personal subscription, the password is the Microsoft account password used for the subscription.

    If the password was forgotten, use the Microsoft account reset flow:

    1. Go to Reset your password: https://account.live.com/ResetPassword.aspx
    2. Enter the Microsoft account and follow the prompts.
    3. If a verification code is received, enter it and create a new password.

    If no recovery mobile number or recovery email was added, start with the Sign-in Helper tool: Sign-in Helper

    If self-service reset does not work, use Microsoft Support: Contact Microsoft Support

    Important: support agents cannot send password reset links or change account details for security reasons.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Thomas4-N 22,015 Reputation points Microsoft External Staff Moderator
    2026-09-17T08:59:40.7633333+00:00

    Hello George Ioannides,

    Did you have two-step verification enabled on this Microsoft account before losing access?

    This is important because the recovery options are different depending on that. If two-step verification was not enabled, try Microsoft’s Sign-in Helper first. If needed, you can then use the Microsoft account recovery form, and the contact email you provide there can be any working email address you can access.

    If two-step verification was enabled and you no longer have access to any of the verification methods, Microsoft states that the recovery process cannot bypass it, and Support cannot manually send a password-reset link or change the account details.

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

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