Unable to Access My Microsoft Account

If the verification codes are not working, use this recovery path based on the account state:

1. Start with the Sign-in Helper. It checks the account and guides the next steps for sign-in problems.
2. If the code prompt shows Try another verification method, use a different verification option already connected to the account if one is available.
3. Try signing in from a different network, such as switching between Wi‑Fi and mobile data.
4. Stop repeated attempts. Too many requests can trigger a temporary block.
5. Wait at least 24 hours before trying again. If the block remains, wait longer, up to 1 week.
6. If the sign-in page shows I don't have any of these at the identity verification step, select it and follow the prompts to replace security info.
   • If access to all security info has been lost, replacing it starts a 30-day wait before sign-in is allowed.
   • If the current security info is found during those 30 days, it can still be used to sign in, but that cancels the update.
7. If the password is also no longer working:
   • If the password is forgotten, use the password reset flow.
   • If the password is known but stopped working, use the Sign-in Helper.
8. If support is needed, use Contact Microsoft Support. Support agents cannot send verification codes, password reset links, or change account details.

Important:

• Do not change all security info at the same time, or the account may be restricted for 30 days.
• If unrequested verification codes are being received, do not respond to them.

References:

• I can't sign in to my Microsoft account
• Troubleshoot Microsoft verification code issues
• Microsoft account security info & verification codes