charges on my account

Betty Zipoy 0 Reputation points
2026-09-14T14:32:57.11+00:00

I paid for a full year in July or August, now I am being charged $9.99 a month. Why?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Bence Weiszmann 1,810 Reputation points
    2026-09-14T17:02:26.5166667+00:00

    Dear @Betty Zipoy

    1. Check your Services & subscriptions
    2. Check your Order history to identify both the annual payment and the recent $9.99 charge:

    If you can't find the $9.99 charge in your account, Microsoft has a guide that can help you investigate the payment and check whether another Microsoft account is using the same payment method:

    https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft

    If you still can't identify the charge, I recommend contacting Microsoft Support so they can investigate the payment.

    https://support.microsoft.com/contactus

    Best regards,
    Bence

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  2. AI answer

    2026-09-14T14:33:10.4833333+00:00

    The most likely reason is that there are two separate subscriptions or charges rather than one yearly plan converting into a monthly charge.

    Common causes supported by the billing guidance:

    1. A second Microsoft 365 subscription is active
      A normal Microsoft 365 Personal subscription is usually billed either monthly or annually, not both. If a yearly charge happened in July or August and there is now a $9.99 monthly charge, that usually means there is another subscription on the same or a different Microsoft account.
    2. The charge is on a different Microsoft account
      Microsoft recommends checking Services & subscriptions and Order history with each personal Microsoft account that might have been used.
    3. Another account using the same payment method
      If only one charge appears in one account’s order history, Microsoft notes that multiple accounts in a household can use the same card.
    4. Recurring billing is enabled on another subscription
      Unexpected Microsoft charges are often caused by a subscription with recurring billing turned on.

    What to check:

    1. Go to Services & subscriptions and look for:
      • a yearly Microsoft 365 subscription
      • a separate Microsoft 365 Personal subscription at $9.99/month
      • whether recurring billing is enabled
    2. Go to Order history and identify both charges:
      • the annual charge from July/August
      • the recent $9.99 monthly charge
    3. If the $9.99 charge does not appear in that account, go to Manage your payments and select Investigate to check whether another Microsoft account is using the same card.
    4. If both subscriptions are active and only the monthly one should remain, open Manage on the unwanted subscription and cancel it or turn off recurring billing to stop future charges.

    If the annual and monthly charges are both Microsoft 365 charges, that is usually evidence of two subscriptions, two accounts, or a purchase through a different billing channel.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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